FAQ

Have questions about private gift payments, streamer selection, refunds, or fulfillment? Find clear answers to the most common questions here.

Frequently Asked Question

How does the private payment work?

Choose a streamer, select your gift, and complete payment through their dedicated private order link.

How do I choose a streamer?

Open the Streamers section, select your favorite streamer, and use their dedicated payment link to place your gift order.

What types of gifts can I send?

You can choose from food, drinks, premium gifts, custom content, and other gifts listed on the website.

Will my gift go directly to them?

Yes. Orders are linked to the selected streamer so the central team can identify and arrange the gift correctly.

Can I request a refund?

Refunds depend on the order status. Contact support quickly with your order details before the gift is prepared or confirmed.

How are food gifts delivered?

Food and drink gifts are arranged for the selected streamer or team, with fulfillment handled by the central support team.

Why use private gift payments?

Private payments help avoid platform commission and provide a simple way to send clear, higher-value gifts directly.